If things go wrong, the first thing you should do is talk to your architect so that they understand that there's something amiss that they need to correct. Also, under our Professional Code of Conduct, architects are expected to have their own in-house procedures for dealing with complaints.

If you and your architect can’t resolve your concerns, you can refer them to us. Please understand that by law, we can only look at complaints about an architect’s conduct or professional competence. We might not help you settle the dispute with your architect but we can certainly look to see whether they have fallen short of the standards expected of them.

Besides looking into complaints about our registered architects, we can also take action if someone is calling themselves an architect without being on our Register. This is a criminal offence in the outlined in the Act, and you should report such instances to the board.

A complaint or an allegation against an architect which if proved would constitute professional misconduct may be made to the disciplinary committee by the board or any person. You can contact the board for assistance using the contact details in the bottom section of this website.